Refund policy

We want you to love your purchase! If you are not entirely satisfied with your order, we are here to help.

1. Return Window

You have 7 calendar days from the date you received your item to request a return or replacement. Requests made after 7 days will unfortunately not be accepted.

2. Eligibility Criteria for Returns
To be eligible for a return or exchange, please ensure that:

The item is unused, unwashed, and in the same condition that you received it.
The item must be in its original packaging with all tags, labels, and accessories intact.
A clear unboxing video is highly recommended (and may be required) to approve returns for damaged, defective, or missing items.

3. Non-Returnable Items

Certain types of items cannot be returned due to hygiene reasons (e.g., innerwear, cosmetics, swimwear, or personalized items) unless they arrive visibly damaged.

4. The Return Process

Step 1: Contact our support team via email/WhatsApp with your Order ID and photos/videos of the product.
Step 2: Once approved, a reverse pickup will be scheduled. Our courier partner will collect the package from your doorstep within 2–4 business days.
Step 3: Once the item is picked up or reaches the fulfillment center and passes the quality check, your refund or replacement will be initiated.

5. Refunds

Approved refunds will be credited back to your original payment method (for prepaid orders) or to your bank account via a secure link (for Cash on Delivery orders) within 5 to 7 business days after the return pickup is completed.